Community Management
We reply to your audience 24/7
We reply to your audience 24/7
One comment can make or break a purchase—moderating and responding ensures every interaction drives trust, engagement, and revenue.
Managing social media conversations delivers business outcomes
Driving more revenue with BrandBastion
Brands that actively moderate and respond to social media conversations see significant improvements in ROAS, conversions, and engagement. But don’t just take our word for it—top media buyers, research studies, and real-world results agree.
After implementing BrandBastion's solutions, our clients have reported...
+54%
Conversion Rate
+44%
Registrations
+31%
ROAS
Why social conversations matter for ROI
Preventing loss of sales
Harmful comments drive potential buyers away—moderation keeps your ads and posts performing.
Building trust & loyalty
A clean, positive comment section builds trust and turns potential buyers into loyal customers.
Turning comments into conversions
A positive comment section reinforces social proof, showing potential buyers that others trust and value your brand.
See what the experts are saying...
"If you’re not getting the ad performance you want, it’s because you’re not moderating your comments.”
– Moiz Ali
"We began treating the comment section (...), therefore boosting the post and reducing our CPM"
- Luke Belmar
Businesses that reply to at least 25% of their customer conversations average 35% more revenue. Womply Research
86% of people will hesitate to purchase from a business that has negative online reviews. Vendasta
Go to your top spending ads from the past 3 months.
— Barry Hott ☄️ (@binghott) July 9, 2024
Find negative comments.
Hide them.
Profit.
Responding to social media comments can boost customer advocacy by up to 25%
And 89% of consumers are more likely to use businesses that address both positive and negative feedback.
“The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result.”
Tyler FooHead of Advertising - Mindvalley
How BrandBastion helps you succeed
- Brand Protection: We hide harmful comments and alert you to protect your image and keep ads performing.
- Community Management: We respond to questions, complaints, and feedback to build trust and intent.
- Sentiment Analysis: Understand sentiment and identify opportunities to improve perception and ads.
- Performance Reporting: Gain actionable insights with detailed reports on engagement and sentiment trends..
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