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Manage social engagement
for growth

Keep your socials safe and responsive with customizable AI configured for you.

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Trusted by Fortune 1,000 & fast-growing DTC brands
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netflixlogo-1 tnf supercell redbulllogo-1 calvinklein uberlogo-2 narslogo sephoralogo mindvalley-Feb-23-2024-06-12-20-2174-PM purduelogo-1 grubhub-logo_brand WorldRemit_Identity_2020_RGB_72ppi
THE PROBLEM

Your comments should drive growth,

not cost you money.

Manual moderation can't keep up 24/7

  • No coverage after hours
  • Team stuck on manual replies
  • Missed revenue from slow responses

450+ hours saved / month

“Your strategies in managing the comments and the feedback have massively improved our community efforts. ”

Dee Dee Lawrence — Director, Customer Experience

Toxic comments are killing your ROI

  • Harmful comments stay visible
  • Campaign ROAS takes a hit
  • Trust and reputation decline

+48% ROAS uplift

“The campaign where BrandBastion managed the comments outperformed the other one by a long shot. ”

Tyler Foo — Head of Advertising, Mindvalley

Generic AI is holding you back

  • Inaccurate sentiment analysis
  • No brand-specific customization
  • Weak insights, weak decisions

+445% more harmful content hidden

“BrandBastion keeps our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger.”

Amy Munkhbaatar — Community Manager (Marketing)
THE SOLUTION

BrandBastion gives you the control you've been missing

Remove harmful comments before they spread with real-time detection and brand-specific AI.

Learn more

Why top brands choose BrandBastion

The most advanced AI for social media engagement



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    accuracy rate
    versus the industry benchmark of 60–85%
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Ad creative
Analyzing…
12+ years of expertise

Trained on over a decade of real comments, our AI captures tone, intent, and context accurately.

Post-aware understanding

We analyze the full post, including caption, creative, and audio, so all actions are grounded in context.

Built-in AI customization

Our AI adapts to your brand’s needs and nuance, and you can also create bespoke models.

Instant AI insights

You can ask our AI a question and receive clear, actionable insights within seconds.

Integrate with your favorite platforms

Paid, organic, private messaging, social listening, reviews. All in one place.

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Brand leaders love us

evan-irwin-netflix
Evan IrwinGrowth Marketing
netflix logo Thousands comments monitored

"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."

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Ginger LambVP of Customer Delight
earth-breeze-logo +494h saved monthly

"We found BrandBastion, and honestly, it was like a miracle. You guys solved this for us immediately. The implementation was so fast, and you got everything under control. We no longer had to seek out the negative comments and take action across different native platforms. It was all handled for us."

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Ashlee ShroyerSocial Media Manager
Purdue Logo +31% Engagement Rate

"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”

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James ImrieCreative and Marketing Manager
Betterhelp Logo +116% Positive Sentiment

"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."

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Amy MunkhbaatarCommunity Manager (Marketing)
WorldRemit Logo +44% Registrations

"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

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Anton GusevGrowth and Monetization Manager
Joom Logo +31% ROAS

"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."

deedee
Dee Dee LawrenceDirector, Customer Experience
new-vshred-logo +450h saved monthly

 

"Before BrandBastion, tracking conversations on social media and agent activity, agent work, and things like that was a huge challenge. (...) Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."

Valerie BarIntegrated Marketing and Social Media Director
Talkiatry Logo +23% Brand replies

"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."

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Jason MurphyGlobal Social Media Specialist
Binance Logo + 3,715% Spam/Scam Hidden

"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."

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Ana WebanckHead of International & Special Operations
Typology Logo 149h saved monthly

"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."

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Tyler FooHead of Advertising - Mindvalley
Mindvalley Logo +48% ROAS

"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."

daniel_grant_wld
Daniel GrantMember Experience Lead
WLD_logo +84% Engagement Rate

 

"BrandBastion has been significant in upholding the safety and positive engagement of our audience. With their continuous monitoring, this enables our internal team to focus on cases that require a personalized touch and our in-house expertise. "

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Laura AdairAnalyst at Dallas Theological Seminary

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"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”

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Olivia VlachosHead of Audience Development
first-media-logo +140k comments/mo analyzed

“Switching to BrandBastion for sentiment analysis and reporting saved us a lot of time and resources. Their platform not only simplified our workflow but also provided unparalleled insights, enabling us to focus more on strategy.”

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Ashlee ShroyerSocial Media Manager
Purdue Logo +56% Response Rate

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”

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Alison MooradianVP of Marketing
WLD_logo 126h saved monthly

 

"Before we started using BrandBastion, our Member Support team had to toggle between Gorgias and Sprout Social to make sure all social media comments, mentions, and DMs were getting answered. BrandBastion brings all of these into one queue, which makes the workflow so much easier for our team."

jessicabetterhelp
Jessica HonbargerSenior Marketing Analyst
Betterhelp Logo +31% Response Rate

"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying,  keeps the spam and hateful comments at bay, and provides quality customer engagement.”

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Rainer BockHead of Content and Platform
Tomorrow Unlocked Logo +49% Conversation Rate

"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."

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Travis BernardDirector of Audience Development
TechCrunch Logo +200k comments monitored

"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."

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Rajiv RaguHead of Growth
TechCrunch Logo +127% Response Rate

"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."

Anna SkidmoreVice President, Customer Experience
Boxycharm Logo +56% ROAS

"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."

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Patrick WonsowitzFounder & Managing Director
Immo-Marketer-LOGO +230% Engageable Comments

"The ability to automatically filter out harmful comments has allowed us to save time and focus our resources on what we do best—acquiring  new sales properties and generating purchase inquiries."

Show more

Enterprise-grade solution

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Book a discovery meeting to understand how BrandBastion can help you achieve your goals.