Community Management
We reply to your audience 24/7
We reply to your audience 24/7
More than a social media management platform
Revenue-driving
social engagement
Drive more sales and awareness with 24/7 engagement and brand protection services, and with powerful analytics and publishing tools.
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Managing engagement across all channels is hard, and most tools don’t cover paid social
Recruiting and training people to cover 24/7 social media needs is a constant struggle
It’s challenging to see if social media is driving ROI and analytics often fall short
Most social media tools are overly complicated and so hard to learn
Community Management
Our 24/7 community management services ensure your brand is engaged around the clock.Learn more
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Brand Protection
We safeguard your brand from harmful engagement and alert you when your brand is at risk.Learn more
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Outbound Engagement
We boost your brand’s visibility by actively engaging with relevant content beyond your own channels.Learn more
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Analytics & Reporting
Access deep insights with sentiment analysis across 109 languages and performance metrics.Learn more
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Social Media Inbox
Centralize all comments (paid and organic), DMs, reviews, and mentions in one AI-driven inbox.Learn more
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Content Publishing
Plan, schedule, and manage your social media content seamlessly across all your channels.Learn more
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Community Management
Our 24/7 community and reviews management services ensure your brand is engaged and responsive to your audience around the clock.
Brand Protection
We safeguard your brand and community from harmful engagement and alert you when your brand is at risk.
Outbound Engagement
We boost your brand’s visibility by actively engaging with relevant, trending content beyond your own channels.
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Sentiment & Analytics
Access deep insights with sentiment analysis across 109 languages and performance metrics to drive impact.
Social Media Inbox
Centralize all comments (paid and organic), DMs, reviews, and mentions in one place, with AI tools to reply faster.
Content publishing
Plan, schedule, and manage your social media content seamlessly across all your channels.
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AI-DRIVEN SOLUTIONS
Smart solutions powered by AI
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A decade of AI-driven social media intelligence
Our AI was refined over a decade to handle and understand the complexities of social media engagement, moderation, and sentiment analysis with precision.
100+
Over 100 categories to swiftly prioritize interactions10+ years building the best models to analyze social content
Trained on millions of social media conversations, providing accurate insights into audience behavior
INTEGRATIONS
Seamlessly integrated with all major platforms
Integrated with your brand's most important platforms, covering every conversation — paid and organic, DMs, mentions, and reviews — all in one powerful solution.
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CASE STUDIES
What success can you expect?
WHY US
So, why should you choose BrandBastion?
Hands-on expertise managing global brand communities
We offer more than tools and dashboards — you get a partner who knows how to handle social media’s fast-moving landscape, from crises to high engagement.
Battle-tested AI designed for social media’s unique demands
Our proprietary AI, refined over 10 years, goes beyond basic analytics to tackle the real challenges brands face, from nuanced sentiment to proactive moderation.
Solutions tailored for real-world impact and today’s social needs
Our comprehensive approach tackles everything from moderation to community management and meaningful sentiment analysis — without the heavy lifting.
Brand leaders love us
"We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7"
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"It massively improved our community efforts"
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
DeeDee LawrenceDirector, Customer Experience
"BrandBastion helped take our social media strategy to a new level"
"BrandBastion’s speed and timeliness in moderating, responding, and analyzing comments has helped take our social media strategy to a new level.”
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Ashlee ShroyerSocial Media Manager
"BrandBastion takes a significant workload off our teams' hands"
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing
"Our brand is protected around the clock"
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion is helping us build a safe and engaged community"
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments"
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"They efficiently manage comments"
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"We highly recommend BrandBastion to other companies"
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot"
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They do the work for you! It's such a time saver."
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community"
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"BrandBastion is a vital component"
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"BrandBastion provides quality customer engagement"
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"I highly recommend their services"
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion helps us engage with our community"
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
"BrandBastion allowed us to increase our response rate"
"BrandBastion allowed us to increase our response rate and cut down response times while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community."
"We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7"
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"It massively improved our community efforts"
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
DeeDee LawrenceDirector, Customer Experience
"BrandBastion helped take our social media strategy to a new level"
"BrandBastion’s speed and timeliness in moderating, responding, and analyzing comments has helped take our social media strategy to a new level.”
Ashlee ShroyerSocial Media Manager
"BrandBastion takes a significant workload off our teams' hands"
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing
"Our brand is protected around the clock"
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion is helping us build a safe and engaged community"
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments"
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"They efficiently manage comments"
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"We highly recommend BrandBastion to other companies"
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot"
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They do the work for you! It's such a time saver."
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community"
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"BrandBastion is a vital component"
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"BrandBastion provides quality customer engagement"
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"I highly recommend their services"
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion helps us engage with our community"
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
"BrandBastion allowed us to increase our response rate"
"BrandBastion allowed us to increase our response rate and cut down response times while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community."
Load More
Brand leaders love us
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”
Ashlee ShroyerSocial Media Manager
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."