Comment Moderation
Protect your brand and community
Protect your brand and community
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Looking for a Sprinklr alternative?
The Smarter Choice for Brand Protection and Engagement
The Smarter Choice for Brand Protection and Engagement
BrandBastion combines industry-leading AI, expert-managed services, and advanced insights to help you:
- Protect your brand from harmful comments and PR risks in real-time
- Engage your audience 24/7
- Turn engagement into revenue gains and stronger ROI
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TOUCH
The Most Advanced AI for Social
BrandBastion’s AI is trained on your brand, industry, and audience — delivering smarter moderation, sharper sentiment insights, and real performance impact.
TOUCH
Dedicated, 24/7 Support
BrandBastion gives you round-the-clock access to real human support — plus a dedicated Customer Success Manager who knows your brand and goals inside out.
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Scalable Pricing
Unlike Sprinklr, BrandBastion offers unlimited users and social profiles — which makes it far more cost-effective for large brands and scaling teams.
Proactive brand protection
✅ Advanced AI Moderation + Crisis alerts: BrandBastion’s AI removes harmful, spammy, or offensive content in real time, 24/7, across 109 languages — and alerts your team instantly to emerging PR risks.
❌ No real-time removal: Sprinklr offers monitoring and flagging of spam but requires manual team intervention to address harmful comments.
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Fully managed engagement
✅ Respond to your audience 24/7: BrandBastion’s managed service replies to comments, DMs, and mentions on your behalf using your brand voice — around the clock. A shared inbox is also available if your team prefers to respond directly.
❌ Internal team reliance: Sprinklr relies on the availability of your internal teams to manage responses, often leading to delays — especially outside of business hours.
Advanced sentiment insights
✅ Custom sentiment models: BrandBastion trains its sentiment engine on your brand, industry, and audience — delivering highly accurate insights that reflect how your customers actually feel.
❌ Standardized sentiment analysis: Sprinklr uses pre-built, generic sentiment models that may misinterpret nuances, miss emerging issues, and fail to capture brand-specific context accurately.
Feature and service comparison
Premium Solutions
Social Media Moderation
AI-powered, real-time moderation that detects 3.4x more harmful content
Automated moderation based on internal workflows. No real-time proactive removal of harmful comments
Community Management
Fully managed service — replies to comments and DMs 24/7 in your brand voice
Self-service platform; requires internal resources
Pricing Structure
Flat-rate pricing with unlimited users
Per-user pricing; costs rise as you scale
Platform Experience
Ease of Use
Simple, intuitive platform
Overly complex with unnecessary features
AI-Powered Innovation
Fast rollout of AI-driven features
Slower to launch new features
Coverage
Unified coverage across paid, organic comments, and DMs on all platforms
Limited support for paid social moderation and TikTok
Social Media Inbox
Content Publishing
Social Listening & Analytics
Social Analytics
Support
Dedicated Customer Success Manager
Only on higher-tier plans
Support Hours
24/7
24/5
+48%
increase in Return on Ad Spend
+116%
increase in Positive Sentiment
+31%
increase in Engagement Rate
+31%
increase in Return on Ad Spend
450
hours saved every month in managing comments
+61%
increase in Positive Sentiment
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement."
Evan IrwinGrowth Marketing at Netflix
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing at Wildgrain
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations."
Amy MunkhbaatarCommunity Manager at WorldRemit