Manage conversations effortlessly with AI

BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."

Understanding sentiment is important to get a sense of what our audience is saying and how they are reacting to our posts. This has been helpful when providing analytics and adjusting strategy as needed for upcoming posts."

BrandBastion's platform gives us the inside scoop on our social media conversations, with full visibility and control. Beyond invaluable insights, it allows our team to take swift, strategic actions when necessary."

If you are running a social media support team, where there are metrics and KPIs,  where you need to be holding your agents accountable for the work that they're doing, BrandBastion's reporting offers that in an up-to-date real-time board. So the fact that we can search real-time, find out who's doing what, making sure no one's stepping over anybody (...) is something that's very well managed through the BrandBastion platform."