Community Management
We reply to your audience 24/7
We reply to your audience 24/7
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)*
✓ Ad comments (posted on boosted posts & regular ads) *
✓ Dynamic Ad comments (including Dynamic Product Ads, Dynamic Language Ads, and Dynamic Experiences)
✓ Wall posts
✓ Private messages
✓ Comment @Mentions
✓ Caption @Mentions
✓ Reviews
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Sentiment & Reporting
Available KPIs per profile:
✓ Followers [coming soon]
✓ Impressions
✓ Reactions
✓ Shares
✓ Engagement Rate
Available KPIs per post:
✓ Total comments / Sentiment per post
✓ Impressions
✓ Engagement rate, reactions, shares
✓ And more
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image
✓ Links
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits, etc
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (posted on organic posts & reels)*
✓ Ad comments (posted on boosted posts & regular ads) *
✓ Placement Asset Customization ad comments ( OR posted on ads using Segment Asset Customization or Dynamic Language Ads)
✓ Private messages
✓ Comment @Mentions
✓ Caption @Mentions
✓ Story @Mentions
✓ Replies to stories
✓ #Hashtag (caption)
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
◦ Reply privately to comments
Sentiment & Reporting
Available KPIs per post:
✓ Total comments / Sentiment per post
✓ Reach
✓ Engagement rate
✓ Reactions
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Content Publishing
Posts you can schedule:
✓ Image
✓ Video (reels)
✓ Carousel (multi-image)
✓ Story (image or video)
Platform Functionality:
◦ Customize reels cover / thumbnail
◦ Tag users
◦ Collaboration posts
◦ Tag products
◦ Add post location
◦ Calendar view
◦ Generate AI caption
◦ Validations
TikTok
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)*
✓ Ad comments (posted on spark posts & influencer ad posts using video codes) *
Platform Functionality:
◦ Tag
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Reactions
✓ Video Views
✓ Engagement Rate
✓ Sentiment per post
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Posts you can schedule:
✓ Video
Platform Functionality:
◦ Allow comments / duets / stitches options
◦ Disclose content options
◦ Validations for file sizes, limites, etc
◦ Weekly calendar planner
◦ See 250+ holidays
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)
✓ Ad comments (posted on boosted and regular ads)
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Sentiment per post
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image
✓ Links
✓ PDF (carousels)
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits etc.
X / Twitter
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (Twitter replies on organic posts)
✓ Ad comments (posted on promoted tweets)
✓ Quote tweets
✓ @mentions
✓ Replies to quote tweets
✓ Replies to @mentions
✓ Private Messages
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Sentiment per post
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image / video
✓ Links
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits etc.
YouTube
Community Management / Protection / Inbox
Types of message we crawl:
✓ Comments (posted on organic videos and YouTube shorts)
✓ Ad comments (posted on In-feed video ads - previously called discovery ads)
Platform Functionality:
◦ Tag
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Reporting
Available KPIs per post:
✓ Total comments
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Content Publishing
Posts you can schedule:
✓ Videos
✓ Shorts
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits etc.
Trustpilot
Community Management / Protection / Inbox
Types of message we crawl:
✓ Service reviews
Platform Functionality:
◦ Tag
◦ Sentiment analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Sentiment & Reporting
Available KPIs per post:
✓ Total reviews
✓ Star rating breakdown
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Google Business
Community Management / Protection / Inbox
Types of message we crawl:
✓ Google Business Reviews
Platform Functionality:
◦ Tag
◦ Sentiment analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Reporting
Available KPIs per post:
✓ Total reviews
✓ Star rating breakdown
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Facebook
Community Management | Brand Protection | Social Media Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)*
✓ Ad comments (posted on boosted posts & regular ads) *
✓ Dynamic Ad comments (including Dynamic Product Ads, Dynamic Language Ads, and Dynamic Experiences)
✓ Wall posts
✓ Private messages
✓ Comment @Mentions
✓ Caption @Mentions
✓ Reviews
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
Facebook
Sentiment & Reporting
Available KPIs per profile:
✓ Followers [coming soon]
✓ Impressions
✓ Reactions
✓ Shares
✓ Engagement Rate
Available KPIs per post:
✓ Total comments / Sentiment per post
✓ Impressions
✓ Engagement rate, reactions, shares
✓ And more
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Facebook
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image
✓ Links
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits, etc
Instagram
Community Management | Brand Protection | Social Media Inbox
Types of message we crawl:
✓ Comments (posted on organic posts & reels)*
✓ Ad comments (posted on boosted posts & regular ads) *
✓ Placement Asset Customization ad comments ( OR posted on ads using Segment Asset Customization or Dynamic Language Ads)
✓ Private messages
✓ Comment @Mentions
✓ Caption @Mentions
✓ Story @Mentions
✓ Replies to stories
✓ #Hashtag (caption)
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
◦ Reply privately to comments
Instagram
Sentiment & Reporting
Available KPIs per post:
✓ Total comments / Sentiment per post
✓ Reach
✓ Engagement rate
✓ Reactions
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Instagram
Content Publishing
Posts you can schedule:
✓ Image
✓ Video (reels)
✓ Carousel (multi-image)
✓ Story (image or video)
Platform Functionality:
◦ Customize reels cover / thumbnail
◦ Tag users
◦ Collaboration posts
◦ Tag products
◦ Add post location
◦ Calendar view
◦ Generate AI caption
◦ Validations
TikTok
Community Management | Brand Protection | Social Media Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)*
✓ Ad comments (posted on spark posts & influencer ad posts using video codes) *
Platform Functionality:
◦ Tag
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
TikTok
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Reactions
✓ Video Views
✓ Engagement Rate
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
TikTok
Content Publishing
Posts you can schedule:
✓ Video
Platform Functionality:
◦ Allow comments / duets / stitches options
◦ Disclose content options
◦ Validations for file sizes, limites, etc
◦ Weekly calendar planner
◦ See 250+ holidays
LinkedIn
Community Management | Brand Protection | Social Media Inbox
Types of message we crawl:
✓ Comments (posted on organic posts)
✓ Ad comments (posted on boosted and regular ads)
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
LinkedIn
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Sentiment per post
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
LinkedIn
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image
✓ Links
✓ PDF (carousels)
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits etc.
X / Twitter
Community Management | Brand Protection | Social Media Inbox
Types of message we crawl:
✓ Comments (Twitter replies on organic posts)
✓ Ad comments (posted on promoted tweets)
✓ Quote tweets
✓ @mentions
✓ Replies to quote tweets
✓ Replies to @mentions
✓ Private Messages
Platform Functionality:
◦ Tag
◦ Sentiment Analysis
◦ Filtering
◦ Generate AI Reply
◦ User Journey Details
X / Twitter
Sentiment & Reporting
Available KPIs per post:
✓ Total comments
✓ Sentiment per post
Platform Functionality:
◦ Several dashboards
◦ Custom reports
◦ Filtering
◦ Agent Performance
◦ Notifications
Twitter
Content Publishing
Posts you can schedule:
✓ Text only
✓ Image
✓ Video
✓ Multi-image / video
✓ Links
Platform Functionality:
◦ Weekly calendar planner
◦ See 250+ holidays
◦ Generate AI caption
◦ Validations for file sizes, limits etc.