Comment Moderation
Protect your brand and community
Protect your brand and community
BRANDBASTION FOR ENTERPRISES
Protect your brand from all angles
Social media doesn’t stop, and neither do the threats to your brand. BrandBastion helps you stay ahead—automatically removing harmful content, catching issues before they escalate, and giving you real-time insights into brand and campaign performance.
Brand Reputation Damage
Hate speech, abuse, and profanity in your comments can quickly damage your brand. Ignored complaints—especially from influencers—can escalate into PR crises. Fake accounts and impersonators erode trust by misleading customers.
Legal & Compliance Risks
Misinformation and scams spread quickly, creating legal risks. Brands in regulated industries need to keep an eye on comments to stay compliant. Fake customer support accounts can lead to data breaches, and piracy or IP theft add even more threats.
Ad Spend Waste & Poor Performance
Ads attract a lot of engagement—but not all of it is good. Harmful comments, competitor promotions, and brand attacks can drive away potential buyers and hurt ROAS. Organic content isn’t safe either—toxic comments damage brand sentiment and results.
Crisis Amplification
A single negative comment can go viral in minutes—especially from an influencer. What could have been contained can spiral into a crisis. Ignoring sensitive topics may trigger backlash, while poorly managed conversations attract media scrutiny, fueling negative press.
The complete social engagement solution
for enterprise-scale protection
Most tools treat social engagement as just a feature. At BrandBastion, we understand its immense impact on your brand’s reputation—and we’ve built the most comprehensive solution to manage it at scale.
AI-Powered Comment Moderation
Remove harmful comments from your organic and paid profiles in real-time with the most accurate AI-driven moderation.Learn more
Crisis Monitoring and Trend Detection
Detect potential crises and emerging trends instantly with AI-powered monitoring and alerts for critical threats.Learn more
Advanced Sentiment Analysis and Reporting
Get highly accurate, brand-specific sentiment analysis to gain actionable insights and drive your strategy.Learn more
Protect your brand and ad spend
Safeguard your brand and optimize ad spend by preventing toxic comments from damaging your reputation. BrandBastion’s advanced AI detects and removes harmful content in real time across all platforms.
- Comprehensive coverage: Ensure brand safety across both organic and paid channels in 109 languages.
- Real-time protection: Instantly remove harmful content with the most accurate AI detection available.
- Custom-trained AI: Tailor moderation to your brand’s unique needs for precise, context-aware comment management.
Stay ahead of crises
Most crisis monitoring tools act like fire alarms—they alert you when it’s too late. BrandBastion’s AI is your smoke detector, identifying risks before they ignite.
- AI-powered risk detection: Identify threats in real-time with the most accurate AI classification.
- Instant smart alerts: Get notified immediately based on issue severity, so you can act fast.
- Trend monitoring: Track sentiment shifts, unusual activity, and key influencers engaging with your brand to stay ahead of potential crises.
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React faster to high-risk creator content
Protect your brand’s reputation by identifying and responding to potential PR crises sparked by influencers before they escalate.
- Enhanced TikTok coverage: Developed in collaboration with TikTok, our Mentions & Hashtags API provides extra visibility on the platform where crises spread fastest.
- Influencer detection: Get instant notifications when a creator posts potentially harmful content, so you can take action before it gains traction.
- Expert support, anytime: Our global team is on hand to provide strategic guidance, leveraging industry best practices to help you navigate high-risk situations effectively.
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Understand your brand perception
Get real-time insights into how consumers perceive your brand and campaigns. Track sentiment shifts, spot emerging trends, and use AI-powered insights to make smarter decisions.
- Know what your audience thinks: Our AI analyzes customer interactions to track and understand brand perception with unmatched accuracy.
- See the full picture: Get clear reports on sentiment trends so you can respond quickly and effectively.
- Smarter, faster insights: Let AI uncover key insights and recommend ways to improve brand perception.
- Boost ad performance: Understand what resonates with your audience to create more effective campaigns.
THE RESULTS
Protect your brand and boost social ROI like these brands
So, why should you choose BrandBastion?
We combine unmatched expertise with the most powerful AI-driven tech to deliver the most comprehensive brand protection solution.
The Most Advanced AI for Social
Trained on millions of social media conversations, our AI is built to handle the complexity and demands of social moderation at scale.
Comprehensive Social Coverage
We offer the broadest coverage across organic and paid—from TikTok mentions to Facebook dynamic ads, keeping you one step ahead of shifts in the social landscape..
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Global Coverage
Protect your brand in 109 languages, with AI capable of understanding cultural and linguistic nuances for greater accuracy and effectiveness.
Custom Brand Protection Strategy
Our expert team has developed tailored brand protection strategies for some of the world’s leading brands, ensuring your unique needs are met.
Ongoing Support & Optimization
With a dedicated Customer Success Manager and continuous insights, we help you react to market changes, refine your strategy with data, and optimize performance.
Full Transparency and Control
Monitor every action our platform takes with real-time data and insights, and easily adjust your moderation guidelines to fit your changing needs.
Brand leaders love us
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
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Ashlee ShroyerSocial Media Manager
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"The best thing about utilizing this software is the ability to connect with our account manager. She is always available and patient to help with our questions and pain points."
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"The best thing about utilizing this software is the ability to connect with our account manager. She is always available and patient to help with our questions and pain points."
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
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