Protect your brand and community
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BrandBastion helps DTC brands scale engagement, optimize ad spend, protect their reputation, and drive growth across social. Don’t just manage engagement—maximize its impact.
With the DTC market booming, many brands struggle to differentiate. You need more than just a great product—you need to build meaningful connections with your audience to stand out and build brand affinity.
Social media is where customers discover and judge your brand. Brands that neglect engagement make a poor first impression. Negative comments or unaddressed issues are visible to everyone, creating doubt with potential buyers.
Rising ad costs and competition make it harder to hit your goals. Spam, scams, and competitor promotions clutter your comments, turning buyers away, wasting budget, and inflating ROAS.
Social media is the go-to channel for customers. Slow replies frustrate them and lower repeat purchases, while ignoring positive engagement misses the opportunity to build an engaged fan community.
We offer two plans designed to tackle the common challenges and goals faced by DTC brands investing in social.
Keep all your messages in one place with smart tags to stay organized. Save time with AI-generated replies.
Schedule and post across multiple channels in one place. Plan ahead with a visual calendar and get AI-suggested captions.
Automatically stop common harmful comments from appearing on your pages and ads, and send auto-replies to common inquiries.
Our team responds to comments, DMs, and reviews for you—all in your brand voice, just like your own team would.
Stop harmful comments from reaching your pages and ads. Powered by advanced AI trained on your brand and industry for unmatched accuracy.
Get alerts for emerging issues, spikes in negative sentiment, and influencers engaging with your brand, so you can respond faster.
Monitor brand mentions beyond your own channels to identify engagement opportunities and potential issues.
Wildgrain, a DTC subscription brand, partnered with BrandBastion to efficiently manage and moderate its social media engagement. Using AI-driven solutions, they improved response rates, strengthened customer relationships, and safeguarded their community's well-being.
"Before we started using BrandBastion, our Member Support team had to toggle between Gorgias and Sprout Social to make sure all social media comments, mentions, and DMs were getting answered. BrandBastion brings all of these into one queue, which makes the workflow so much easier for our team."
Typology, a fast-growing DTC skincare brand, partnered with BrandBastion to elevate the customer experience on social. With the BrandBastion Essential plan, they became more responsive than ever—building a stronger, more positive community while reclaiming valuable time.
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Mindvalley teamed up with BrandBastion to prove the direct impact of social comment management on performance metrics. By actively moderating and engaging with comments, brands can foster a more positive and trustworthy environment—boosting brand trust, increasing customer engagement, and ultimately driving a higher return on ad spend.
"We recently teamed up with BrandBastion to run an A/B test. We wanted to see if managing comments would impact our performance. So, in one of our campaigns, BrandBastion took charge of handling all the comments, while in the other campaign, we simply let the comment section go unmanaged. And you know what? The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
– Moiz Ali
- Luke Belmar
Go to your top spending ads from the past 3 months.
— Barry Hott ☄️ (@binghott) July 9, 2024
Find negative comments.
Hide them.
Profit.
We offer two flexible plans tailored for DTC brands, giving you the right level of support based on your needs.
We combine unmatched expertise with the most powerful AI-driven tech to deliver the best results for your brand.
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space."
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
"The best thing about utilizing this software is the ability to connect with our account manager. She is always available and patient to help with our questions and pain points."
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."