24/7 Community Management Services

24/7 FULLY MANAGED COMMUNITY MANAGEMENT

Foster customer loyalty and boost conversions

We reply to fan comments, purchase inquiries, and FAQs while staying true to the authentic voice of your brand. This approach will not only help you boost conversions but also foster trust and loyalty among your audience.

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"BrandBastion solutions help us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."

Amy MunkhbaatarCommunity Manager (Marketing)

"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."

Ashlee ShroyerSocial Media Manager

Our coverage

TikTok

Comments (organic, ads)

Facebook

Comments (organic, ads, dynamic), wall posts, private messages, reviews and mentions

Instagram

Comments (organic, ads), direct messages, #hashtags, mentions.

X / Twitter

Comments (organic, ads), quotes, mentions and private messages.

Comments (organic, ads)

YouTube

Comments (organic, ads)

Trustpilot

Service reviews

Google Business

Google reviews

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Frequently Asked Questions

Is BrandBastion compatible with all social media platforms?

Yes, BrandBastion supports major social media platforms, including Facebook, Instagram, X/Twitter, YouTube, and LinkedIn. We can also cover other channels with custom projects.

Is BrandBastion a good fit for my brand?

If you find yourself struggling with timely replies on social media, facing challenges in effectively moderating comments, or lacking comprehensive sentiment analysis and actionable data for making informed marketing decisions, then BrandBastion is likely an excellent fit for your brand. Our solution is specifically designed for brands who take social media engagement seriously and see the value communities can bring for growth.

We work with all types of companies, from enterprises and industry disruptors to agencies and SMBs.

What makes BrandBastion different from agencies/platforms? BrandBastion offers a distinctive approach by combining agency expertise, advanced AI, and tech-driven solutions. On the agency side, we manage your social media conversations on your behalf, handling tasks such as community management, moderation, and report creation. Additionally, you have access to our comprehensive platform as part of the solution. This platform allows you to view all comments in one place, monitor our work with full transparency, publish or schedule content, automate processes, access detailed analytics, and much more

How do Fully Managed services work?

BrandBastion utilizes a combination of proprietary AI technology trained on billions of social media content pieces and human community managers who work around the clock. Our AI helps in identifying and categorizing comments, while our human team ensures accurate and contextually appropriate responses.

Engage with your community at scale

Foster customer loyalty and boost conversions

Improve customer experience and support

Our coverage

Frequently Asked Questions

Discover how BrandBastion can help your brand grow.