BRANDBASTION FOR CUSTOMER EXPERIENCE TEAMS

Deliver exceptional social customer care, 24/7

Social media is a 24/7 customer service channel, but most teams struggle to keep up. BrandBastion helps your team to stay ahead of every inquiry, resolve issues in record time, and improve your brand’s reputation.

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Respond faster, 24/7

Speed is everything on social media. With BrandBastion, you can cut down response times and ensure every customer gets a fast, on-brand reply—every time. Whether it’s a simple question or complex issue, we’ve got you covered.

Deliver 24/7 coverage with our fully managed engagement solution
Instantly route sensitive or support issues to private channels
Seamlessly manage customer inquiries with our Zendesk integration

ENGAGE YOUR AUDIENCE

"We want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens."

Ashlee ShroyerLead Digital Community Manager at Purdue University

Manage engagement across multiple channels

Customer interactions happen everywhere, but BrandBastion brings everything into one platform, so your team never misses a message or comment.

Manage engagement across all your social channels, including comments on paid ads
Cover comments, DMs, and reviews in one place

SEE OUR INTEGRATIONS

" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. We're able make our social media experience and community interactions better for everyone involved."

Dee Dee LawrenceDirector of Customer Experience at VShred

Protect your brand with AI-powered moderation & alerts

One issue can escalate fast. BrandBastion’s AI detects and removes harmful content in real time while alerting you to emerging risks.

Automatically remove offensive language, spam, and harmful content
Get notified of sentiment shifts and potential crises before they spread
Fully customizable moderation guidelines to fit your needs

PROTECT YOUR BRAND

Understand and improve brand sentiment

Gain powerful insights into the conversations driving positive and negative sentiment around your brand. Identify and resolve issues fast, with actionable insights you can share across teams.

Accurate sentiment detection trained on your brand, industry and audience
Real-time insights for both organic and paid campaigns

UNDERSTAND BRAND PERCEPTION

"With BrandBastion in place, we have a finger on the pulse across our social media conversations and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."