Community Management
We reply to your audience 24/7
We reply to your audience 24/7
"BrandBastion helps us manage our paid media at scale, ensures brand safety, and keeps us more plugged into the conversation about our brand."
Jordan SchultzSocial Media & Brand Manager, HelloFresh
"BrandBastion has really helped us with the volume of ad comments associated with getting our ad campaigns to scale. BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying and how their comments are being addressed, keeps the spam and hateful comments at bay, and provides quality customer engagement."
Jessica HonbargerMarketing Analyst, BetterHelp
"We did a benchmark study and found the alternatives to be several times more expensive while providing only a fraction of the features and quality that BrandBastion does. We’ve been very satisfied with BrandBastion’s moderation services."
Satu HarkonenHead of Customer Support, DealDash
ROAS | SPAM | URGENT ALERTS
How Joom runs dynamic ads at scale whilst keeping control
Joom needed a trusted partner to moderate harmful comments to keep its community safe while prioritizing urgent issues.
BrandBastion's Brand Protection solution protects Joom from brand safety threats by hiding harmful content such as spam and hate speech across organic and ads. The alerts let Joom know if there is an issue with an ad, a high amount of negative sentiment, or a highly urgent request left by a commenter.
HATE SPEECH | COMMUNITY GUIDELINES
How TechCrunch Enabled Real Conversations
TechCrunch’s social media posts were getting hit with hate speech, spam, and trolls, making the comments section an unsettling place for quality discussion.
BrandBastion's moderation and alerts ensure brand safety and suitability in the comment sections, allowing readers to have real conversations about the topics at hand.
CONTROVERSY | FALSE CLAIMS | REPUTATION
How a Global Makeup Brand Deals With Animal Testing Comments
Being safe on social is about finding the right environment for your brand, and that includes the conversations next to the ad. A makeup brand that does not test on animals, yet they were receiving controversial comments that said otherwise. The brand decided to take urgent action using BrandBastion’s solutions.
