Comment Moderation
We protect your brand and community
We protect your brand and community
OUR AI-POWERED SOLUTIONS
Stay ahead with advanced AI
Brands that embrace AI unlock new growth opportunities. At BrandBastion, we’ve combined over a decade of expertise with cutting-edge AI to provide context-aware, scalable solutions that make social media engagement effortless and impactful.
THE TECHNOLOGY
The only AI built for the fast-paced, unpredictable world of social
Sure, many social media tools claim to have AI, but only BrandBastion’s AI can deal with the complex challenges brands face every day.
Our AI has been refined over 10+ years–not just since ChatGPT came around. It’s trained on millions of social media conversations and battle-tested with the biggest brands in the world.
brandbastion ai
Competitor AI
Accuracy and CoverageOur AI accurately classifies all comments into 100+ categories, ensuring the right action is taken fast.
Limited coverage, often missing harmful comments or misclassifying them, leading to delays and wrong actions.
CustomisationWe train our AI to understand your brand, capturing your unique needs and industry nuances.
One-size-fits-all AI that treats every brand the same, missing important business context.
Sentiment AnalysisDetects tone and intent, even in ambiguous comments, giving you the best insights.
Still struggles with sarcasm, irony, and vague comments.
Risk and Trend DetectionWe detect potential risks by understanding intent, not just keywords — helping you stay ahead of unpredictable issues.
Relies on basic keyword and volume tracking, often missing emerging risks and reacting too late.
AI-Powered Social Media Content Classification
How do we achieve consistency & accuracy?
Proprietary AI technology
Advanced proprietary tech, backed by ten years of comment data classification expertise.
Extensive data training
Trained with millions of real social media conversations from brand posts to recognize relevant concepts.
Human insight
Our human team refines the classification and helps the models to learn and improve.
AI reliability
Reliance on multiple AI approaches, with heavily guard-rails on generative AI.
How and where do we use AI?
Conversation Classification
Our proprietary AI, refined through over 10 years of development, allows us to classify conversations into 100+ tags with speed and precision.
Here’s how we use these tags:
- ✔ Moderation: Identify and hide harmful comments
Eg. Brand Attack, Discrimination, etc - ✔ Replies: Pinpoint conversations requiring responses
Eg. Purchase Intent, FAQ, Complaints, etc - ✔ Alerts: Detect risks to your brand’s reputation
Eg. Threat, Severe Event, Spike in Negativity, etc - ✔ Insights: Understand trends and use tags for reporting
Eg. monitor changes in Product Intent or Complaints
Sentiment Analysis
Our brand-specific sentiment analysis goes beyond generic scoring by understanding the true impact of conversations on your business. By focusing on what matters most to your brand, it helps you optimize strategies with actionable data.
Astra: chat insights
Astra can answer your questions about engagement, and simplify decision-making. She also leverages our sentiment analysis and tags into conversational insights.
AI Captions & Replies
You can generate responses and captions tailored to your brand voice inside our platform. Save time and maintain consistency with customizable, on-brand suggestions that are ready in just one click.