Comment Moderation
Protect your brand and community
Protect your brand and community
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TOUCH
The Most Advanced AI for Social
Not all AI is created equal. Ours has been perfected over 10+ years to tackle real brand challenges. We train it on your brand, industry, and audience, to deliver a solution that truly fits your needs.
TOUCH
Social Engagement Experts
We craft engagement strategies tailored to your goals—just like we do for top global brands. Need extra support? We can respond on your behalf, ensuring every interaction reflects your brand voice.
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Proven Impact on ROI
We help strengthen brand perception, boost conversions, and maximize your social investment. Every interaction in an opportunity to drive impact—and we have the results to prove it.
+48%
increase in Return on Ad Spend
+116%
increase in Positive Sentiment
+31%
increase in Engagement Rate
+31%
increase in Return on Ad Spend
450
hours saved every month in managing comments
+61%
increase in Positive Sentiment
+48%
increase in Return on Ad Spend
+31%
increase in Engagement Rate
450
hours saved every month
+116%
increase in Positive Sentiment
Comment ModerationProtect your brand and ad spend with real-time moderation. Stop harmful comments before they drive customers away or disrupt your community.
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Community Management Engage your audience 24/7 with our expert-managed service. We deliver on-brand responses that turn comments into conversions and customers into champions.
Advanced Sentiment AnalysisOptimize campaigns and sharpen your strategy with sentiment insights that reveal what’s impacting brand perception and which ads truly resonate with your audience.
Crisis Monitoring Keep ahead of issues with real-time alerts that flag potential crises and spikes in negative conversation—so you can act before they escalate.
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Social Media SuiteStay organized with content publishing, inbox management, and insights—all in one place. Built for teams who want full control and smarter, time-saving management tools.
Comment Moderation
Protect your brand and ad spend with real-time moderation. Stop harmful comments before they drive customers away or disrupt your community.Learn more
Crisis Monitoring
Keep ahead of issues with real-time alerts that flag potential crises and spikes in negative conversation—so you can act before they escalate.Learn more
Community Management
Engage your audience 24/7 with our expert-managed service. We deliver on-brand responses that turn comments into conversions and customers into champions.Learn more
Advanced Sentiment Analysis
Optimize campaigns and sharpen your strategy with sentiment insights that reveal what’s impacting brand perception and which ads truly resonate with your audience.Learn more
Social Media Suite
Stay organized with content publishing, inbox management, and insights—all in one place. Built for teams who want full control and smarter, time-saving management tools.Drive growth and increase social ROI like these leading brands
The most accurate AI classification
Every comment is analyzed in real time across 100+ categories for unmatched accuracy. Our AI then hides harmful content, triggers crisis alerts, and flags key engagement opportunities.
Sentiment analysis that gets your brand
Most sentiment tools are one-size-fits-all. Our AI is trained on your brand, industry, and audience—accurately reading sarcasm, emojis, and evolving language for better insights.
AI-powered actionable recommendations
Most analytics tools show data leaving you to do the rest. Astra, our AI Analyst, goes further, delivering recommendations based on your data and industry best practices. Just ask, and Astra delivers insights instantly.
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"We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7"
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"It massively improved our community efforts"
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
DeeDee LawrenceDirector, Customer Experience
"BrandBastion helped take our social media strategy to a new level"
"BrandBastion’s speed and timeliness in moderating, responding, and analyzing comments has helped take our social media strategy to a new level.”
-min.jpg?width=105&name=1623330744663.jfif%20(1)-min.jpg)
Ashlee ShroyerSocial Media Manager
"BrandBastion takes a significant workload off our teams' hands"
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing
"Our brand is protected around the clock"
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion is helping us build a safe and engaged community"
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments"
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"They efficiently manage comments"
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"We highly recommend BrandBastion to other companies"
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot"
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They do the work for you! It's such a time saver."
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community"
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"BrandBastion is a vital component"
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"BrandBastion provides quality customer engagement"
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"I highly recommend their services"
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion helps us engage with our community"
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
"BrandBastion allowed us to increase our response rate"
"BrandBastion allowed us to increase our response rate and cut down response times while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community."
"We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7"
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"It massively improved our community efforts"
" BrandBastion has been a game-changer for us. We've actually saved over 450 hours monthly in moderation and in responding efforts. And on average, we manage about 13,000 comments a month through BrandBastion. Your strategies in managing the comments and the feedback have massively improved our community efforts. And again, it leads to a more positive and engaging community environment."
DeeDee LawrenceDirector, Customer Experience
"BrandBastion helped take our social media strategy to a new level"
"BrandBastion’s speed and timeliness in moderating, responding, and analyzing comments has helped take our social media strategy to a new level.”
Ashlee ShroyerSocial Media Manager
"BrandBastion takes a significant workload off our teams' hands"
"It's a relief to know that BrandBastion is moderating our social media accounts on a 24/7 basis, to make sure they remain a safe online space. BrandBastion's community management service takes a significant workload off our teams' hands, helping us respond much faster to questions and comments via social media, ultimately enhancing overall member satisfaction."
Alison MooradianVP of Marketing
"Our brand is protected around the clock"
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion is helping us build a safe and engaged community"
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments"
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"They efficiently manage comments"
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"We highly recommend BrandBastion to other companies"
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology."
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot"
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They do the work for you! It's such a time saver."
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community"
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"BrandBastion is a vital component"
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"BrandBastion provides quality customer engagement"
"BrandBastion communicates clearly and regularly with valuable insights into what our customers are saying, keeps the spam and hateful comments at bay, and provides quality customer engagement.”
Jessica HonbargerSenior Marketing Analyst
"I highly recommend their services"
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion helps us engage with our community"
"We needed a partner to drive 1 on 1 conversations on social media. BrandBastion helps us engage with our community while consistently maintaining high accuracy and superb quality, giving us 24/7 peace of mind. We are comfortable focusing on other aspects of our growing business, knowing we have BrandBastion as our partner."
Rajiv RaguHead of Growth
"BrandBastion allowed us to increase our response rate"
"BrandBastion allowed us to increase our response rate and cut down response times while giving our team the opportunity to focus on the cases that require a personalized touch and our in-house expertise. This collaboration enables us to be more engaged than ever with our community."
Load More
"With BrandBastion in place, we have a finger on the pulse across our social media conversations, and we know our community is protected from harmful engagement. We have peace of mind that Netflix’s paid social engagement is being well-managed 24/7 thanks to the BrandBastion team's attention to detail, bias to action, and clear communication."
Evan IrwinGrowth Marketing
"BrandBastion’s speed and timeliness in moderating, responding and analyzing comments has helped take our social media strategy to a new level.”
Ashlee ShroyerSocial Media Manager
"Partnering with BrandBastion has allowed us to successfully foster a community where open and healthy discussions happen daily online. We have 24/7 peace of mind knowing our community and our brand is protected around the clock. Additionally, we have been able to extend the level of trust we have on our platform to our social community."
James ImrieCreative and Marketing Manager
"BrandBastion solutions keep our social media properties free from spam, inappropriate comments, and phishing attacks that can put our fans in danger. It also helps us cater to our customers’ questions and enable personalized conversations. BrandBastion is helping us build a safe and engaged community on social media."
Amy MunkhbaatarCommunity Manager (Marketing)
"BrandBastion helps us to see the full picture of what is going on in the comments. This is read by our PR Director, CMO, and the whole growth team so we can see how we can address our customers’ worries in the comments."
Anton GusevGrowth and Monetization Manager
"BrandBastion ensures the safety of our online community. They efficiently manage comments, deliver timely responses, and offer early warnings regarding potential issues, allowing us to stay informed and address concerns proactively."
"BrandBastion's fully managed moderation solution has helped us to proactively moderate conversations at scale, protect our brand reputation, and enhance customer trust. The solution has saved us a lot of time, increased our efficiency, and improved the quality of our social media conversations. We are very pleased with the results, and we highly recommend BrandBastion to other companies facing similar challenges."
Jason MurphyGlobal Social Media Specialist
"BrandBastion has become a core asset for Typology. It helped us improve customer service and engagement, enhancing the delivery of the most accurate and swift customer experiences. The AI functionalities helped scale our operations internationally and contributed to a noteworthy growth in positive sentiment."
Ana WebanckHead of International & Special Operations
"The campaign where BrandBastion managed the comments outperformed the other one by a long shot. We saw some serious improvements in our metrics like higher return on ad spend (ROAS), more purchases, better conversion rates, and a decrease in the cost per result."
Tyler FooHead of Advertising - Mindvalley
"They Do the Work for You! It's such a time saver. And I can feel confident that they're catching things I might otherwise miss. I don't have to scroll through hundreds of social media comments and hide those that are harmful to our brand. BrandBastion does all that for us.”
Laura AdairAnalyst at Dallas Theological Seminary
"BrandBastion helped us grow our YouTube community by fostering civil and fruitful debate in the comment section. Everyone who is contributing to a healthy conversation feels heard and connected with our brand. BrandBastion allows us to focus on producing great content and growing our channel instead of worrying about negative conversations in the comments."
Rainer BockHead of Content and Platform
"With over 1 million followers across Purdue University’s official social media platforms, we want to make sure our followers feel a sense of community, belonging, and pride. Being able to respond to comments with Purdue’s brand voice and in a timely manner helps instill this, and BrandBastion is a vital component to making sure this happens.”
Ashlee ShroyerSocial Media Manager
"For a site as large as TechCrunch, it’s important to have someone looking through comments and listening to what the community is saying. BrandBastion has made a seamless integration into our team, and I highly recommend their services to anyone that might be interested."
Travis BernardDirector of Audience Development
"BrandBastion allowed us to increase our response rate and cut down response times, while giving our team the opportunity to focus on the cases that require a personalized touch and our in house expertise. This collaboration enables us to be more engaged than ever with our community."
